We are here to help! You will find most commonly asked questions in the list below.
What if the list did not solve my questions? No worries, click the button and send us your questions - We give you an answer!
+ Do I need to book in advance?
We recommend to book in advance, especially in high season some safaris might be fully booked before your arrival.
+ Can I pet your huskies?
You are welcome to pet all our huskies, they are trained and very friendly to people. But remember they are still animals, it is not easy to predict their reactions.
+ What is your group size?
Our goupd size depends on the situation. During high season Husky/Snowmobile Safari is around 30-35 people per group.
+ How fast we can drive on snowmobile safaris?
Snowmobile has offical speed limit, with traffic signs tracks is 60km/h, on ice covered water area is 80km/h, and snowmobile with sledges is 40km/h.
Driving speed also depends on whole groups driving skills and tracks conditions. Your safety is very important on our guided safari.
+ Do you offer pick up service?
We located in the middle of town center, closed to all hotels, main departure is from our sales office (address: Saariseläntie 11, 99830 Saariselkä). Please contact us if you are not in town, we could agree seperately.
+ When do I pay my safaris?
All safari payment need to be settled 1 day before your activity at our sales office. We accept credit cards and cash.
+ Do you provide extra clothing? What should I prepare on my own?
Most of our winter safaris include thermal overalls, woolen socks, winter boots, balaclava, gloves and hats (also helmets in snowmobile Safari).
Therefore, we recommend to take basic thermal layers, When it is very cold outside (eg. -20C), it is better to keep your own jackets and pants on and putting bigger overalls on top of it.
+ Is there age limit for children to join safaris?
We welcome all children to our safaris, however children under 4 years old must consider the extreme weater condition in Lapland, also if they can stay calm in the moving sleigh. If children are too young to sit alone, we sugget 1 of parents to stay with them.
+ I am afraid to drive, what can I do?
You can inquire our guides to be your driver. Guides driving supplement charge is 100€ per guide, please contact us and book in advance.
+ I would prefer a private safari, how much would it cost?
Private safari supplement is 200€ per group per safari. We are able to offer private safari after 6th January.
+ Do you guarantee to see northern lights? Do I get refund if it doesn´t show?
Northern light is a natural phenomenon, unfortunately we are not able to predict. The best time to see the northern lights is when the sky is clear from clouds. some people also said that aurora comes out when temperatures are colder. It needs all factors matach, the most important is that it requires a lot of luck from you.
Our guides will do their best leading you to chase Aurora, so there is no refund in this case.