Terms and Conditions

General Terms

Reservation

Reservation received by Husky & Co. (Lumivalkea Oy) is considered as confirmed upon confirmation sent by e-mail, text message or written voucher.

Payment and Taxes

Husky & Co. (Lumivalkea Oy) does not require deposit in advance. All safaris payment should be settled 24 hours before activity at our sales office in Saariselkä. Or payment directly from online web shop at the time of booking.

Price and Taxes

All given prices include 10% VAT according to the Taxation Laws and Regulations of Finland. Husky & Co. (Lumivalkea Oy) reserves the right to adjust the prices in the event of any unforeseen increases in costs (including but not limited to increases in the amount of taxes, fuel prices etc.) beyond the control of Husky & Co..

Amendments

Amendments should be made at least 12 hours before activity taken place, and subject to safari availability. When amendment is confirmed – customers should receive a confirmation/ written consent from Husky&Co

If Husky & Co. is making changes of booking, we will inform you as soon as possible. You are able to choose weather to accept our alternatives, or cancel your booking with full refund.

Husky & Co. (Lumivalkea Oy) reserves the right to make alterations to the departure times, programs, price, duration or form of transportation without prior warning. This is also applied to changes in programs due to weather conditions.

Cancellation

For cancellation, please inform husky@huskyco.fi and refer to your booking name / number.
Cancellation charges: Less than 24 hours, no show or being late from agreed meeting time is 100% non-refundable of the total amount.

If the reason of cancellation is due to injury or illness, please provide medical certificate for further reference, or we may agree an alternative date from the original booking date.

Acknowledgement of Risk

It is customers obligation to understand basic English in order to understand instructions, and you should be able to communicate with guides in charge in case of emergency.

Pregnant women are not recommended to participate in snowmobile, sleigh ride or husky safari due to the fact that vibrations and exhaust fumes may be harmful. Failure to inform Husky & Co. of the pregnancy shall release from any liability to the pregnant customer.

Activities are taking place in wilderness, all safari procedures were taken into consideration to restrain any risk to a minimum. However, behavior of animals and arctic condition can never be fully predicted and therefore in order to reduce risks, customers are obligated to follow and obey all given safety instructions by Husky & Co. guides.

If guide believes that participants´ behavior is causing distress,dangerous or damage for other participants, animals or equipment – guide has authority to cancel your right to continue activity and company is not liable for activity refund or compensation.

Customers acknowledge arctic weather condition that ground may be very slippery, when the temperatures are close to zero degrees Celsius, and possible frost bite when temperatures are below minus 30 degrees Celsius.

In case of any complaints – notify the guides immediately after the safari or contact sales office in written form or visiting. Husky&Co cannot accept liability for causes of dissatisfaction which are not notified to us immediately after the safari.

Age restrictions

We do not recommend infants to participate on winter safaris – recommendations might change according to weather conditions. Toddlers are recommended to shorter safari programs.

To drive the snowmobile one must be 18 years old or have valid license to drive from younger age. Children smaller than 140 centimeters will be seated in the sledge pulled by guides snowmobile, Toddlers has to be accompanied in the sledge by adult.

Force Majeure

In case of emergencies, natural disaster, political disturbances and the like beyond our control (Force Majeure), which leaves with no other option than to cancel or alter a trip, Lumivalkea Oy is not obligated to refund any trip costs which may have incurred on the customer, as this in most cases is to be covered by travel insurances. However, customer satisfaction is important to us, and if Force Majeure is to occur, we will ensure the best service and security as we possibly can, and in many cases re-booking a trip to another date may be the best option.

Transportation and pickup

Tours include a round trip transfer from Husky & Co. office (Saariseläntie 10), other place agreed in advance. Time for meeting point will be confirmed upon the reservation. Customers are transferred in minibus or other means of transportation organised by Husky & Co ( Lumivalkea Oy).

Being late without prior contact to Husky & Co. considered as a no-show and payment is 100% not refunded.

Equipment

Equipment are provided from Husky & Co. for the safaris - gloves, thermal overall, shoes, hats, balaclava, and woolen socks are available if needed. Extra blanket for the young passengers.

Helmets are obligated for snowmobile safari - it has a windshields to prevent wind and snow, goggles are not provided. Customers are welcome to use their own.

Damage for the equipment caused by client has to be compensated for the company.

Travel Insurance

We strongly recommend that you purchase own travel insurance from your home country that covers not only the traveling but also winter sports /extreme sports – husky sledding, snowmobiling, skiing etc. Also cancellation, sickness/medical conditions, lost/stolen luggage and personal items and in case of Force Maejure.

Liability Insurance

Husky & Co (Lumivalkea Oy) has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of OP Insurance Ltd.

Vehicle Liability Insurance

All the buses or other motorized transport vehicles used in traffic in Finland must have valid Liability Insurance. The valid Liability Insurance of the vehicle that caused the accident shall cover compensation for damages or injury resulting from a road accident.

EU -and EEA and Swiss citizens, who have European Health Insurance Card, are entitled to medical services in Finland while traveling here, which will be provided in accordance with the legislation of Finland.

Self-Liability

All snowmobiles used in safaris are insured as required by Finnish law and the coverage is subject to the above-mentioned Vehicle Liability Insurance terms and conditions. Safari participants are held liable for damages caused to snowmobiles. The customer is held liable for a maximum liability of 1200€ per person in case of accident.

Finnish law prohibits driving a snowmobile under the influence of alcohol or drugs. Husky & Co. reserves the right to change the route and duration of all excursions due to the prevailing weather and snow conditions or in consideration of the safety and comfort of the participants.

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