We are here to help You! Find most commonly asked questions in the list below.
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We recommend to book in advance. Especially during high season certain tours might be fully booked if you inquire on spot. You are welcome to book directly from our webshop, or to send an inquiry via e-mail.

Cancellation policy is 24 hours before the first activity departure. If cancellation is made less than 24 hours, or in case of no show, 100% of the total amount will be charged.

Husky puppies are subject to availability. Our kennel is preventing unwanted pregnancies, therefore we do not guarantee there are puppies available whole year round.

You are of course welcome to pet all our huskies. They are trained and very friendly. But remember they are still animals. It is not easy to predict their reactions.

Our goup sizes depend on the bookings. During high season Husky/Snowmobile Safaris are around 30-35 people per group.

Our guiding is in English, and customers are responsible to know basic English in order to understand instructions. This is a concern of our customers safety as communication is important in case of an emergency. If guests´ do not speak or understand English at all, our guide is the last person to decide whether it is safe for the customer to participate in the safari.

Our lunch offers hot soup with bread, coffee/tea and small snacks (usually buns or cookies). If you have food allergies or special diets, please let us know in advance.

Snowmobiling has official speed limits. On marked routes the limit is 60km/h, on ice covered tracks the limit is 80km/h. If we are driving with snowmobile sledges the limit is 40km/h.

The driving speed also depends on whole groups driving skills, and tracks condition. Your safety is very important on our guided safari.

Our sales office locates in the middle of Saariselkä village center, close by to most hotels. The main meeting point for activity departures is from our sales office (address: Saariseläntie 10, 99830 Saariselkä).

If your accommodation is not in the center (walking distance more than 1km), then please inform your accommodation and we can agree on the pick up and time. For example Kuukkeli Apartment Aurora, Nothern Lights Village, Star Arctic Hotel, Top Star Hotel, Muotka Wilderness Hotel, Kiilopää Fell Center, and Polar Aurora Cabins etc.

All safari payments need to be settled 1 day before your first activity to our sales office, or when you make a booking via our webshop. We accept credit cards and cash.

Our winter outdoor activities always include a thermal overall, woolen socks, winter boots, balaclava, mittens and hat (also helmets on snowmobile safaris).

Therefore, we recommend dress up in basic thermal layers (wool, fleece). When it is very cold outside (eg. -20C), it is better to keep your own jackets and pants under the overall. Parents are obliged to dress the children properly, meaning that they have enough warm underlayers on to keep them warm. Especially take notice on the hands and toes.

We welcome all children on our safaris. However, with children under 4 years old, the extreme weather conditions must be considered. Smaller children should also share the same sledge with parents.

You can inquire our guides to be your driver. Guide’s driving supplement charge is 100€ per guide. Please contact us and book this service in advance.

Our private safari supplement is 800€ per group per safari in December, and  300€ per group per safari in Jan – Apr. Private tours are subject to availability.

Northern lights are a natural phenomenon, and unfortunately we are not able to predict them or guarantee them. The best time to see the Northern lights is when the sky is clear from clouds. Some people also say that the auroras come out when temperatures are colder. Northern lights appear frequently, but not daily. Our guides will do their best in trying to find the Aurora, but in the end it is all down to luck.

Since it is up to mother nature we unfortunately do not offer a refund from our Northern lights tours.

Has your question not been answered? Contact us!
TERMS & CONDITIONS
TERMS & CONDITIONS

General Terms

Reservation
Reservation received by Husky & Co. (Lumivalkea Oy) is considered as confirmed upon confirmation sent by e-mail, text message or written voucher.

Payment and Taxes
Husky & Co. (Lumivalkea Oy) does not require deposit in advance. All safaris payment should be settled 24 hours before activity at our sales office in Saariselkä. Or payment directly from online web shop at the time of booking.

Price and Taxes
All given prices include 10% VAT according to the Taxation Laws and Regulations of Finland. Husky & Co. (Lumivalkea Oy) reserves the right to adjust the prices in the event of any unforeseen increases in costs (including but not limited to increases in the amount of taxes, fuel prices etc.) beyond the control of Husky & Co..

Amendments
Amendments should be made at least 12 hours before activity taken place, and subject to safari availability. When amendment is confirmed – customers should receive a confirmation/ written consent from Husky&Co

If Husky & Co. is making changes of booking, we will inform you as soon as possible. You are able to choose weather to accept our alternatives, or cancel your booking with full refund.

Husky & Co. (Lumivalkea Oy) reserves the right to make alterations to the departure times, programs, price, duration or form of transportation without prior warning. This is also applied to changes in programs due to weather conditions.

Cancellation
For cancellation, please inform husky@huskyco.fi and refer to your booking name / number.
Cancellation charges: Less than 24 hours, no show or being late from agreed meeting time is 100% non-refundable of the total amount.

If the reason of cancellation is due to injury or illness, please provide medical certificate for further reference, or we may agree an alternative date from the original booking date.

Acknowledgement of Risk
It is customers obligation to understand basic English in order to understand instructions, and you should be able to communicate with guides in charge in case of emergency.

Pregnant women are not recommended to participate in snowmobile, sleigh ride or husky safari due to the fact that vibrations and exhaust fumes may be harmful. Failure to inform Husky & Co. of the pregnancy shall release from any liability to the pregnant customer.

Activities are taking place in wilderness, all safari procedures were taken into consideration to restrain any risk to a minimum. However, behavior of animals and arctic condition can never be fully predicted and therefore in order to reduce risks, customers are obligated to follow and obey all given safety instructions by Husky & Co. guides.

If guide believes that participants´ behavior is causing distress,dangerous or damage for other participants, animals or equipment – guide has authority to cancel your right to continue activity and company is not liable for activity refund or compensation.

Customers acknowledge arctic weather condition that ground may be very slippery, when the temperatures are close to zero degrees Celsius, and possible frost bite when temperatures are below minus 30 degrees Celsius.

In case of any complaints – notify the guides immediately after the safari or contact sales office in written form or visiting. Husky&Co cannot accept liability for causes of dissatisfaction which are not notified to us immediately after the safari.

Age restrictions
We do not recommend infants to participate on winter safaris – recommendations might change according to weather conditions. Toddlers are recommended to shorter safari programs.

To drive the snowmobile one must be 18 years old or have valid license to drive from younger age. Children smaller than 140 centimeters will be seated in the sledge pulled by guides snowmobile, Toddlers has to be accompanied in the sledge by adult.

Force Majeure
In case of emergencies, natural disaster, political disturbances and the like beyond our control (Force Majeure), which leaves with no other option than to cancel or alter a trip, Lumivalkea Oy is not obligated to refund any trip costs which may have incurred on the customer, as this in most cases is to be covered by travel insurances. However, customer satisfaction is important to us, and if Force Majeure is to occur, we will ensure the best service and security as we possibly can, and in many cases re-booking a trip to another date may be the best option.

Transportation and pickup
Tours include a round trip transfer from Husky & Co. office (Saariseläntie 10), other place agreed in advance. Time for meeting point will be confirmed upon the reservation. Customers are transferred in minibus or other means of transportation organised by Husky & Co ( Lumivalkea Oy).

Being late without prior contact to Husky & Co. considered as a no-show and payment is 100% not refunded.

Equipment
Equipment are provided from Husky & Co. for the safaris – gloves, thermal overall, shoes, hats, balaclava, and woolen socks are available if needed. Extra blanket for the young passengers.

Helmets are obligated for snowmobile safari – it has a windshields to prevent wind and snow, goggles are not provided. Customers are welcome to use their own.

Damage for the equipment caused by client has to be compensated for the company.

Travel Insurance
We strongly recommend that you purchase own travel insurance from your home country that covers not only the traveling but also winter sports /extreme sports – husky sledding, snowmobiling, skiing etc. Also cancellation, sickness/medical conditions, lost/stolen luggage and personal items and in case of Force Maejure.

Liability Insurance
Husky & Co (Lumivalkea Oy) has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of OP Insurance Ltd.

Vehicle Liability Insurance
All the buses or other motorized transport vehicles used in traffic in Finland must have valid Liability Insurance. The valid Liability Insurance of the vehicle that caused the accident shall cover compensation for damages or injury resulting from a road accident.

EU -and EEA and Swiss citizens, who have European Health Insurance Card, are entitled to medical services in Finland while traveling here, which will be provided in accordance with the legislation of Finland.

Self-Liability
All snowmobiles used in safaris are insured as required by Finnish law and the coverage is subject to the above-mentioned Vehicle Liability Insurance terms and conditions. Safari participants are held liable for damages caused to snowmobiles. The customer is held liable for a maximum liability of 1200€ per person in case of accident.

Finnish law prohibits driving a snowmobile under the influence of alcohol or drugs. Husky & Co. reserves the right to change the route and duration of all excursions due to the prevailing weather and snow conditions or in consideration of the safety and comfort of the participants.

Privacy Policy (LUMIVALKEA OY / HUSKY & CO.)
Privacy Policy (LUMIVALKEA OY / HUSKY & CO.)


This Privacy Policy (”Privacy Policy”) describes how Lumivalkea Oy (company reg. No. 2127152-0) (”Lumivalkea Oy/Husky & Co.”, ”we”, ”us”), process your Personal Data. “Personal Data” is any information with which one can, directly or indirectly, identify a physical person. Please read this Privacy Policy carefully to understand how and for what purposes we process your Personal Data.

We process your Personal Data when you use our services (“Services”) as described below. We care about your privacy and comply with applicable law aiming to protect you as an individual. This Privacy Policy describes the foundation of how we process Personal Data you share with us or that we collect when you use the Services.

We aim to maintain a high level of protection of your integrity. Lumivalkea Oy / Husky & Co. processes Personal Data mainly to administer, provide, develop and maintain the Services, handle your bookings, optimise your experience of the Services and to communicate with you.

If we make changes to this Privacy Policy, we will notify you. The means of notification varies depending on what Services you use and when. The new terms will be published on Husky & Co’s website.

If you provide us with Personal Data concerning other persons, you are responsible for ensuring that Husky & Co. is allowed to process that Personal Data in accordance with thisPrivacy Policy.

COLLECTION AND PROCESSING OF PERSONAL DATA
Husky & Co. only processes your Personal Data in accordance with applicable law.

Husky & Co. may collect Personal Data directly from you when you use the Service (for instance when you book safari). We may also receive and transfer your Personal Data from and to companies Husky & Co. or our partners (e.g. if you have used a travel agency / tour operator to book a safari). We may use different means to collect your Personal Data (for example bookings via tour operator, via web site, direct booking etc. Depending on what Service you use the means of collecting and the purpose of processing may vary.

Husky & Co. will process your Personal Data for the purposes outlined below, and the purposes described to you when you use a specific Service. When your consent is required by law in order for us to process your Personal Data, we will collect your consent prior to processing.

WHAT PERSONAL DATA DO WE PROCESS AND WHY?

Handle bookings
If you book activities and transfers, with us, we will process your Personal Data in order to provide, handle, administer, follow up and obtain payment for your booking. This includes processing in order to remind you or inform you of your booking.

Personal Data
•Identity related data such as name
•Contact details such as e-mail address, telephone number, address
•Preferences and other requests or needs
•Sensitive personal data regarding for instance health (e.g. if you are needing assistance or no stairs)
•Other data you provide when making your booking (e.g. regarding persons you travel with)

Legal basis for processing
The processing is necessary in order for us to fulfil our agreement with you.

Retention period: Until you are our customer or until you object further processing

Processing based on Husky & Co’s legitimate interest

Newsletter and other direct marketing, customer surveys
If you use our Services we may process your Personal Data in order to send you newsletters containing relevant information and offers about our services, through differentinformation channels, such as post, e-mail or our other digital channels, as long as you areour customer. We may also send you customer surveys that give you the opportunity to influence the range of products and services we provide. Our processing of sending you direct marketing and customer surveys are based on our legitimate interest.

If you wish to no longer receive newsletters or other direct marketing from us, you can object to further processing by contacting us by email (husky@huskyco.fi). If you object to our continued processing, your Personal Data will be deleted or anonymised (unless the Personal Data in question is also processed for other purposes) and you will no longer receive direct marketing from us.

Personal Data
•Identity related data such as name
•Contact details such as e-mail address, telephone number, address

Legal basis for processing
The processing is based on our legitimate interest of sending direct marketing and customer surveys.

Retention period: As long as you are our customer or before that if you object to further processing.

Processing based on legitimate interest of direct marketing and surveys

Handling of customer service inquiries
We may process your Personal Data in order to respond to, assist, follow up and handle your customer service inquiry. This includes communication necessary in order for us to respond to questions you have submitted to us via telephone, e-mail, social media or othercommunication channel. We may also process your Personal Data in order to handle complaints or support inquiries, including technical support.

Personal Data
•Identity related data such as name
•Booking data
•Contact details such as e-mail address, telephone number, address
•Technical data, e.g. about your IT equipment
•Sensitive personal data regarding for instance health (e.g. Food allergies, special requests)
•Receipt details, e.g. previous purchases
•Other Personal Data you provide as part of yourinquiry

Legal basis for processing
The processing is based on our legitimate interest of handling customer service inquiries.

Retention period: Six months after the customer service inquiry has been closed in order to administer and to follow up on your inquiry.

Development and assessment of our Services, products and systems
We may process your Personal Data to adapt, develop and maintain our Services in order to improve user friendliness, product and Service range, quality and efficiency from an environmental and sustainability perspective. We may also process your Personal Data in order to diagnose errors, optimise technology and improve our IT systems (e.g. to ensure that Husky & Co’s booking & IT systems are not used by unauthorised persons).

We analyse the data we collect about you, e.g. by means of our analytics tools on our website. The analysis is anonymised and is carried out in an aggregated form. The information from the analysis can never be connected to a specific person. The analysis helps us develop our IT systems, website and product and Service range.

Personal Data
•Identity related data such as name
•Contact details such as e-mail address, telephone number, address
•Booking data
•Digital identifiers, e.g IP address
•Technical data, e.g. about your IT equipment

Legal basis for processing
The processing is based on our legitimate interest of being able to develop and improve our Services and products.

Retention period: Maximum 38 months from collection.

Legal obligations
We may also process your Personal Data if we are compelled to do so by law, court or public authority, e.g. to fulfil our obligations with regards to financial reporting, under tax law or due to a decision by the police department or other authority.

Personal Data
•Identity related data such as name
•Payment data
•Booking data
•Contact details such as e-mail address, telephone number, address
•Receipt details, e.g. previous purchases

Legal basis for processing
Processing is based on legal obligations.

Retention period: In accordance with national law in respective country.

Recruitment
If you submit a job application (general or for a specific role) via our website or our other communication channels, we process your Personal Data in order to evaluate your application and recruit staff. This includes, if applicable, references and background checks if part of the recruitment process.

We kindly ask you not to send us any sensitive Personal Data (e.g. information revealing health conditions, race or ethnicity).

If you are offered and accept employment with us, some of the Personal Data we have collected during the recruitment process will form part of your employment contract.

Personal Data
•Identity related data such as name
•Contact details such as e-mail address, telephone number, address
•Recruitment details, e.g. CV, personal letter
•Information regarding what role, area, country and type of employment you have applied for
•Sex, citizenship and nationality
•Grades, certificates, work experience, education or other information you voluntarily provide us with as part of your application

Legal basis for processing
Processing is based on your application.Retention period:Your application is saved throughout the entire recruitment process. If you are not offered a job with us we may save the information we have collected up to 24 months after the recruitment process has finished. General applications may be saved up to 12 months from submission, unless a recruitment process has been initiated.

FOR HOW LONG IS YOUR PERSONAL DATA RETAINED?
Your Personal Data is retained as long as it is necessary in order for us to fulfill the purposes of our processing. Thereafter we will in a secure way delete or anonymise your Personal Data to the extent that it is no longer possible to identify you or know that the data relates to you. You will find a pre-defined retention period below each of the processing activities in the tables above.

Husky & Co. deletes Personal Data in accordance with applicable law and the criteria outlined above. This means that Husky & Co. deletes or anonymises your Personal Data when the Personal Data is no longer required for the purpose of processing.

TRANSFER OF PERSONAL DATA AND RECIPIENTS WITH WHOM WE SHARE INFORMATION
We may share your Personal Data with third parties. As detailed above, your Personal data may be transferred to companies within and outside the EU/EEA that operate with Husky & Co. or to our suppliers related to fulfilling our services and obligations to you. We never sell your personal data and Husky & Co. will always enter into necessary data processing agreements with the companies that process your Personal Data on our behalf; all to ensure an adequate security level for the processing of your Personal Data.

•Suppliers
We may, in order to fulfil the purposes with our processing of your Personal Data, use other companies to fulfil our obligations to you. To that end, we will share or transfer your Personal data with or to companies that provide services to Husky & Co, including, but not limited to, our suppliers providing customer service, delivery services, analysing services, communication and marketing services. Husky & Co. may also share your Personal Data with our suppliers providing hosting, storage, technical support and maintenance of our IT solutions. Furthermore we may transfer your Personal Data to our payment service providers who provide us with payment solution services, in order to facilitate your payment to us.Our suppliers only process your Personal Data in accordance with our documented instructions and may not use your Personal Data for their own purposes. They are also required by law to protect your Personal Data from unauthorised access and similar.

•Other recipients
We may as the case may be transfer your Personal Data to other recipients than those outlined above if it is necessary in order for us to fulfil the purposes outlined in the table below.

Repient, Purpose, Legal basis for transfer

•Public authorities. We transfer Personal Data to public authorities if we are required to do so by law.The processing is necessary for compliance with a legal obligation to which we are subject.
•Debt collectors. If you do not pay we may transfer your Personal Data to a debt collector agency in order to collect your debt owed to us. The processing is necessary for our legitimate interest ofreceiving payment for Services rendered.
•Courts, appellant/appellee,etc. If there is a trial or similar, we may transfer yourPersonal Data to the court, public authority or appellant/appellee as the case may be, in order to protect our interests. The processing is necessary for our legitimate interest of being able to defend ourselves or protect ourinterests.
•Re-organisation, merger or acquision. If Husky & Co re-organises its organisation or for other reasons sells parts or the entirety of its business to a third party, your Personal Datamay be transferred together with the business. The processing is necessary in order to fulfil our legitimate interest ofselling business, merger or acquisition.

HOW ARE YOUR PERSONAL DATA PROTECTED?
Husky & Co. has implemented appropriate technical and organisational measures to protect your Personal Data against for instance loss, manipulation and unauthorised access. We continuously adapt our security to new technology in order to maintain high security levels.

THIRD PARTY APPLICATIONS/WEBSITES
Husky & Co’s Services may contain links to other applications and/or websites over which Husky & Co. has no control. This Privacy Policy is only applicable to your use of Husky & Co’s own Services. Husky & Co. is not responsible for the content of any linked applications/websites and the processing of Personal Data that may be undertaken by the owner or operator of linked applications/websites.

YOUR RIGHTS
Privacy law gives you several rights in relation to our processing of your Personal Data. If you would like to use your rights, please contact us by sending an e-mail to husky@huskyco.fi.

•Access to your Personal Data
You have the right to obtain from us a confirmation as to whether we process your Personal Data, and where is the case, access to the Personal Data along with information about the processing and your associated rights, a so-called subject access request.

•Request for rectification
If you think that certain Personal Data that we process concerning you is incorrect or incomplete, you have the right to request rectification. In order for us to change the Personal Data, you need to contact us by email husky@husky.fi. Husky & Co. is not responsible for problems caused by your Personal Data being incorrect if you have omittedto inform us thereof.

•Withdrawal of consent with effect from the withdrawal and onwards
To the extent that we process your Personal Data based on your consent, you may at any point in time withdraw your consent to the processing. The withdrawal of your consent does not affect the lawfulness of processing based on consent prior to the withdrawal.

•Objection to processing for the purpose of direct marketing
As mentioned above, you have the right to object to processing for the purpose of direct marketing. You can contact us by email husky@huskyco.fi.

•Objection to certain processing activities
You have the right to object to processing that is based on our legitimate interest, if you have personal reasons therefore. We may however continue to process your Personal Data if, even if you object thereto, we have compelling legitimate grounds for the processing that override your integrity interest.

•Deletion
You have the right to request that your Personal Data is deleted. This is not the case whenit comes to Personal Data that we process due to law or an agreement with you.

•Restriction of processing
You have the right to request that the processing of your personal data is restricted. Please note that this may prevent us from providing you with all our Services.

•Dataportability
You have the right to receive a digital copy of your Personal Data that we process in a commonly used, structured and machine readable format (dataportability) to move to and use with another supplier. The right to dataportability, in difference to subject access right, only applies to the Personal Data that you have provided us with and that we process based on your consent or our fulfilment of an agreement with you.

•Lodge a complaint with a supervisory authority
If you are not happy with the way we process your Personal Data or if you for another reason believe that we have processed your Personal Data in an unlawful manner, you have the right to lodge a complaint with the supervisory authority responsible for data protection.

WHO DO YOU CONTACT IF YOU HAVE QUESTIONS?
If you have any questions, comments or complains regarding our processing of your Personal Data our compliance with the Privacy Policy and applicable privacy law, please feel free to contact us.

Contact details
Lumivalkea Oy / Husky & Co.
Vanhaseläntie 20
99830 Saariselkä (visiting address Saariseläntie 10)
Finland

Email: husky@huskyco.fi